Privacy Statement

Oatey Media Ltd whose address is Crusader House, Newham Rd, Truro, TR1 2DP, hereinafter referred to as (‘Oatey Media Ltd’ ‘We’, ‘Us’ or ‘Our’), have created this privacy statement (‘Statement’) in order to reflect the transparency requirements expected of Us by law and Our own ethics. In this Statement, references to ‘You’, ‘Your’ and ‘Customer’ are references to Customers or Visitors who uses the Site at

Your privacy is extremely important, and We are only too happy to comply with the law and provide You with clear and transparent information about how We use Your PD. We only process it for the purposes outlined and We process as little of it as possible. Our aim is not to be intrusive and We undertake not to ask You irrelevant or unnecessary questions. We will try Our best to keep Your PD accurate and up-to-date but do try to help Us with this too please! We also have robust measures and procedures in place to minimise the risk of unauthorised access and to keep it secure. Also, We only share it with third parties where We have a right to do so and where We are satisfied that the third party shall treat it with the same or higher levels of respect.

This document outlines how We process Your when You use Our Site or otherwise communicate with us including by email or telephone. We are committed to respecting Your privacy and protecting Your PD. For the purpose of the Data Protection Legislation, We are the Data Controller (ICO registration number: ZA889204).

For all matters relating to privacy and data protection, please contact us by email to

This Statement incorporates Our Cookie Policy as applicable by this reference. Unless otherwise stated, any defined terms in here shall have the meaning set out in the Privacy Notice.

We might make changes to this Statement but if We do, We will, where appropriate, notify You by email, or, when You next log in, the amended version (and specific terms) will be displayed on-screen and You may be required to read and accept them to continue.

1. How do we process your personal data?

1.1 PERSONAL DATA You PROVIDE TO US VOLUNTARILY: In order for Us to provide You with Our Services, We need to process some of Your PD. We understand that Your PD belongs to You and You provide it to Us on trust that We will use it lawfully i.e. appropriately, proportionately, only in respect of the stated purpose and We will only hold on to it for as short a time as possible. Most important of all, We must have a valid lawful basis for processing Your PD. Rather than have lots of paragraphs of text where all these transparency requirements are scattered throughout this Statement, We hope You find having most of it all in one eyeshot in Our tables easier to navigate:

Personal Data (‘PD’)SourcePurposeLawful Basis for general processing according to Article 6 of the UKGDPRRetention
Name, email address, business address, phone numberClientsTo fulfil Our contract with You when You choose Us to create video content for YouContractClient data will be kept for 6 years from the end of the relevant tax year.
To answer queries regarding Our services. To contact You with marketing messages unless You have opted out.Legitimate InterestClient data for marketing will be kept for 3 years unless You have opted out.
Name, email addressProspective CustomerTo send You marketing messages To answer queries regarding Our servicesLegitimate InterestThree years.
Technical Data (as defined)Website Visitors and CustomersTo monitor the effectiveness of the Site and Our MarketingLegitimate InterestsPlease see Our Cookie Policy for more information regarding Cookies.
Communications/ Non-Marketing CommunicationsConsent
Video ImagesActors, Extras other individuals who appear in Client’s videosSo that We can showcase Oatey Media Ltd to future clients and produce Showreels of Our work as set out in Our Client Services AgreementLegitimate InterestOur retention period for Showreels is in line with Our Client Services Agreement
Financial/Accounting TransactionsCustomersTo record sales/ purchases made in the businessLegal/ Statutory Obligation6 years from the end of the relevant tax year

1.2 We are a growing business and We do want to be of value to You during Our relationship so if We ever require further PD from You or if We would like to use Your PD for a different purpose, then We will always provide You with additional information about this at the point that You are invited to make use of these additional services.

1.3 OUR RETENTION RIGHTS: How long We keep Your PD depends on the context in which You provide it and the purpose for which We use it. See the last column in the table above. Do note that We need to retain sufficient information about You in compliance with certain legal or statutory requirements, for example, in the event of a legal or insurance claim in the future so that We can identify You.

1.4 Where We state that We rely on consent to process Your PD for a particular purpose, You have the right to withdraw Your consent at any time. This will not affect the lawfulness of processing carried out by Us which was based on consent before its withdrawal.

1.5 TECHNICAL DATA We MAY PROCESS WHEN You USE Our SERVICES: This typically relates to Technical Data involving the use of cookies and other technologies. This data is typically processed via the use of first party cookies, or third party cookies (e.g. where We use third party services by way of plugins or other software licensed to Us by a third party e.g. analytics related to the use of Our own Site OR cookies set by operators of a third party service such as social media and file sharing networks e.g. Twitter and Facebook). The types of data obtained about You may include Your e.g. visits to the Site; page views, downloads, navigation and exit; IP address; geographical location; browser type and version; operating system; referral source; length of Your visit (‘Technical Data’). This enables Your online activity to be tracked and for advertisements to be targeted to You (subject to Your cookie consent management preference settings). To learn more, please see Our Cookie Policy.

2. How do we use your personal data to communicate with you?

2.1 NON-MARKETING COMMUNICATIONS: You acknowledge that, Your PD may be used by Us (or a Service Provider on Our behalf) to contact You when necessary in connection with Your use of the Site and to access Our Services as follows:

Non-Marketing CommunicationMethod of receiptLawful Basis for general processing according to Article 6 of the UKGPDR
Correspondence regarding Our contract with You. This will include: Quotation for services Invoices Project updatesTelephone, email, textContract
Requests for informationTelephone, email, textContract

2.2 MARKETING COMMUNICATIONS: From time to time and with Your lawful (express or implied) permission, We (or a Service Provider on Our behalf) send You Marketing Communications (and monitor whether You have opened the communication and clicked on any included links which will enable Us to understand Your level of engagement/ interest in the communication We are sending to You). We want to keep You interested!

Marketing CommunicationMethod of receiptLawful Basis for general processing as set out in Article 6 of UKGPDRHow can You opt out?
Ad hoc marketing messages to Business clientsTelephone, email, textSole Trader – Consent Business - LegitimateYou can also amend Your preference by clicking on the link at the bottom of any email communication.

2.3 MARKETING COMMUNICATIONS FROM US: If You agree to receiving any of the above Marketing Communications but later change Your mind, You can use the ‘unsubscribe’ link at the end of any electronic communication received by You or simply respond to Our prompt in all of Our communications to You. If You opt out of Our communications, We will retain Your PD on Our suppression list so that We comply with Your wishes not to be contacted again.

2.4 LEGITIMATE INTERESTS TO PROCESS YOUR PERSONAL DATA: We may process PD about You where We rely on “legitimate interests” as Our lawful basis. Where this is the case, We will have carried out an assessment to determine that We have valid and lawful rights to do so. Despite this, if it bothers You, You have the right to object to any of the processing We undertake by completing Our Data Subject Rights Request Form.

2.5 PROFILING: We may from time to time use publicly available demographic information to determine who We target for specific events or marketing campaigns so as to avoid contacting individuals unnecessarily. You have the right not to be subject to a decision based solely on automatic processing (Article 22). We undertake profiling when You have visited Our Site or Facebook Page. Where this is a result of cookie activity, You can manage this via Your cookie preferences via Our Cookie Preference Management Tool.

2.6 RESEARCH & STATISTICS: We may use communications information to compile anonymous statistical reports showing information like the number and type of query and how each has been resolved. Occasionally We will use information provided to develop case studies for learning and development purposes. We will be very careful to ensure that any information that could re-identify a person is removed or changed to preserve anonymity.

2.7 OTHER WEBSITES OR APPLICATIONS & THEIR POLICIES: The Site may contain links to other Websites or applications. We are not responsible for the privacy practices or policies or for the content of such Websites or applications of such third parties, so You should be careful to read and understand those policies independently.

3. Who has access to your data & where is it stored?

THIRD PARTIES: We may engage or collaborate with a Third Party for a variety of different reasons. This may be in relation to the performance of Our business and daily operational functions on Our behalf to enable Us to fulfil Our Services only (including making improvements to Our Services). Where it is necessary to share Your PD, We will limit the PD that We share to the minimum required to provide the Service and the Data Processor (or Data Controller) will only be able to use it for the specific purposes for which it was shared. If We stop using the service of a Data Processor, We ensure Your PD is deleted or securely returned to Us.

From time to time, We may transfer Your PD to a related company, agent or contractor (also known as an independent Data Controller) e.g. where We introduce You to a complimentary service.

From time to time, We may transfer Your PD to a related company, agent or contractor (also known as a Joint Data Controller) e.g. where We collaborate on a joint project together.

The last column relates to where the PD goes and what safeguards are in place in the recipient territory where it is transferred/ stored. It will be one or more of the following:

Where?Info around Safeguards
United KingdomWe may store some or all of the PD in the United Kingdom only. Should We need to transfer Your PD outside of the UK or EEA in the future, it will be in compliance with the UKGDPR requirements for external transfer and all details will be added to Our Statement.
Within the EEAWe may store some or all of the PD in the EEA. Should We need to transfer Your PD outside of the EEA in the future, it will be in compliance with the UKGDPR requirements for external transfer and all details will be added to Our Statement.
Outside EEAWe may store some or all of the PD in a country outside of the UK and EEA. We will not transfer Your PD to any Third Parties based in other countries outside the EEA unless there is a UK |Adequacy Regulation, Binding Corporate Rules or approved Standard Contractual Clauses are in place.

If You would like more information about any of the transfer safeguards We implement please contact Us using the details as set out at Clause 5 of this Statement.

What type of PD is shared with Third Parties by Us?What is Our role? DC or DPWhat is the Third Party’s specific name? OR category of Third Parties?Third Party Role: JDC or IDC or DPWhat is the Purpose of sharing the PD?What Lawful Basis do We rely on to transfer the PD?Where is the PD transferred to? What safeguards are in place?
All PD related to the purposeDCAccountantDC (DP for payroll)AccountingLegal/Statutory obligationOur Accountant is based in the UK
All PD related to the purposeDCLegal Advisors & Legal Authorities/Enforcement bodiesDCTo enforce the terms under which You transact or communicate with Us/ to assist law enforcementLegal/ Statutory obligation & ContractOur Legal Advisers are based in the UK
All PD related to the purposeDCMarketing & Other Creative Agencies (including Creatives Contractors)DPTo help Our business grow, to look after Our Website and to provide creative services to Us.ContractOur Marketing and other creative agencies are based in the UK.
All PD related to the purposeDCWebhostsDPTo host Our WebsiteContractOur Webhosts are based in the UK.
All PD related to the purposeDCServerDPTo store backups of Our filesContractOur Server is based in the EU.
All PD related to the purposeDCAsanaDPTo help Us with project managementContractAsana is based in the US and relies on Standard Contractual Clauses while We await further guidelines when We may transition to an alternative transfer mechanism Asana Privacy Policy
All PD related to the purposeDCGoogle LLC store documents in GoogleDriveContractThis third party is relying on Standard Contractual Clauses while We await further guidelines when We may transition to an alternative transfer mechanism Google Privacy Statement
Name and emailDCRocket Science Group LLC electronic mailings & consent management including creation of suppression lists to ensure a Customer who objects to processing is excluded in the future.Consent/ Legitimate Interests
All PD related to the purposeDC manage the business accountsContract
All PD related to the purposeDC store documents, photos and files.ContractThis third party is relying on Standard Contractual Clauses while We await further guidelines when We may transition to an alternative transfer mechanism. DropBox Privacy Statement
Name, contact details and any other PD that is placed on Facebook by You and made accessible to UsDCFacebookJDCSo that the Data Subject can be a part of the Facebook Page community. More information can be found on Facebook here.Consent Where You share Your own Special Category Data rely on the additional condition that the PD is manifestly made public (We are defining ‘public’ as in the Facebook Audience and this is in accordance with Facebook’s Ts & Cs) (Article 9(2)(e) UKGDPR)This third party is relying on Standard Contractual Clauses while We await further guidelines when We may transition to an alternative transfer mechanism. Facebook Privacy Statement

3.2 Transfer of Personal Data in the Event of the Sale of Oatey Media Ltd or its Assets In the event that Oatey Media Ltd is sold or transfers some of its assets to another party, Your PD could be one of the transferred assets. If Your PD is transferred, its use will remain subject to this Statement. Your PD will be passed on to a successor in the event of a liquidation or administration.

4. What are your rights under data protection legislation?

4.1 You have a number of rights that You can exercise free of charge and on request in certain circumstances, however, if Your requests are obviously unfounded or excessive, We reserve the right to charge a reasonable fee or to refuse to act. You have the right:

  • to be informed about the collection and use of Your PD. This is what this Statement fulfils;
  • to access Your PD and supplementary information (‘DSAR’);
  • to have inaccurate PD corrected, or completed (if it is incomplete);
  • to have Your PD erased;
  • to restrict Our processing of Your PD;
  • to receive a copy of any PD You have provided to Us, in a machine-readable format, or have this information ported to a third party;
  • to object AT ANY TIME to processing of Your PD for direct marketing purposes;
  • to object in certain other situations to the continued processing of Your PD.

For more information on these rights and when You can exercise them, see the Information Commissioner’s Guide

4.2 If You wish to exercise any of these rights, please complete Our Data Subject Rights Request Form. We will respond to You within one month from when We receive Your request, unless the complexity and number of requests We receive means that We need more time. If We do need more time (up to two further months), We will tell You why within the first month.

5. How can you submit a query or a complaint?

QUERY: We are happy to provide any additional information or explanation needed in respect of Our processing activities upon request. For all matters relating to privacy and data protection, please contact Us at

COMPLAINT: We try to meet the highest standards when processing Your PD. For this reason, We take any complaints We receive about this very seriously and We encourage You to bring it to Our attention. While We hope to be able to resolve any concerns You have about the way that We are processing Your PD, You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) (or with the supervisory authority of the European Member State where You work, normally live or where the alleged infringement of data protection laws occurred) if You believe that Your PD has been processed in a way that does not comply with the Data Protection Legislation or have any wider concerns about Our compliance. You can do so by calling the ICO helpline on 0303 123 1113 or via their Website here.

6. Do we use cookies?

For information about cookies and how they are used on the Site, please visit Our Cookie Consent Preference Management Centre accompanied by Our Cookie Policy.

7. Changes to this statement

We keep Our Statement under regular review. This Statement was last updated on 12 February 2021.

8. Definitions & interpretations

Data Controller or DC or JDC or IDC: means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of PD (Article 4(7));

Data Processor or DP: means a natural or legal person, public authority, agency or other body which processes PD on behalf of the Data Controller (Article 4(8));

Data Protection Legislation: means, as applicable to either Party:

(a) the UK General Data Protection Regulation;
(b) the Data Protection Act 2018;
(c) the Privacy and Electronic Communications (EC Directive) Regulations 2003;
(d) any other applicable law relating to the processing, privacy and/or use of PD, as applicable;
(e) any laws which implement any such laws; and,
(f) any laws that replace, extend, re-enact, consolidate or amend any of the foregoing.

Data Protection Contact details:
Data Subject Access Request or ‘DSAR’: refers to right of access as further described in Clause 4.
EEA: refers to the European Economic Area which consists of all EU member states, plus Norway, Iceland, Liechtenstein.
Electronic Mail: includes but is not limited to email, text, video, voicemail, picture and answerphone messages (including push notifications).
General Data Protection Regulation or UKGDPR: the UK General Data Protection. PD is subject to the legal safeguards specified in the Data Protection Legislation including the UKGDPR.
Marketing Communication(s): refers to any communication whether by an Electronic Mail method or otherwise that We send to You (either directly or via a Service Provider) which may include but are not necessarily limited to relevant newsletters and magazines, information about opportunities, products, services and events and relevant information.
Non-Marketing Communication(s): refers to any communication which is functional/ administrative only as distinct from Marketing Communications.
Personal Data or PD: has the meaning set out in the Data Protection Legislation and shall include Special Category Data (as applicable).
Service Provider(s): refers to a Third Party with whom We work with from time to time as a necessary part of providing Our Services and with whom We may need to share Your PD.
Services: refers to Our Services We may provide to You.
Technical Data: refers to that at Clause 1.5 which is capable of being considered PD.
Third Party: refers to a Data Processor or Data Controller with whom We may need to share Your PD. This includes Service Providers.

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